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British Council English Online Frequently Asked Questions
English Online offers a variety of courses including general English, business English, exam preparation (IELTS, TOEFL), and specialized skills like writing and speaking. They provide flexible learning options tailored to different proficiency levels and personal goals.
To find and apply a coupon code for your course, visit our promotions page or subscribe to our newsletter for updates. Once you have a code, enter it at checkout in the designated field to receive your discount.
Yes, many stores offer special discounts for new students. Check the store’s website or sign up for their newsletter to find current deals and exclusive offers tailored for students. Always verify eligibility requirements before applying any discount.
Our refund policy for online courses allows a full refund within 14 days of purchase if you haven’t accessed any course materials. After 14 days, no refunds will be issued. Please contact customer support for assistance with your refund request.
After enrollment, access your course materials by logging into your account on our website. Navigate to the “My Courses” section to find all your enrolled courses and their respective materials. If you have any issues, contact our support team for assistance.
Yes, you can change your course selection after registering. However, please check the specific deadlines and policies of the institution regarding course adjustments. Contact the registrar’s office or your academic advisor for assistance with the process.
We accept various payment methods for course fees, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Please ensure that your payment method is valid and has sufficient funds to complete the transaction.
Yes, many of our online courses offer a trial period, allowing you to explore the content before committing. Please check the specific course details on our website for information regarding trial availability and duration.
You can contact customer support for assistance with your account by visiting our website and clicking on the “Contact Us” link. You can reach us via email, live chat, or by calling our customer service hotline during business hours.
Yes, enrolling in advanced courses typically requires completion of prerequisite courses or specific skills. Please check the course descriptions or consult an academic advisor for detailed enrollment requirements.